Check the tracking function


Matomo (formerly Piwik see also is integrated into your store via JavaScript and sends the actions of the users to our Matomo servers. To check if the tracking works correctly on your site you can do the following:

  1. Make sure JavaScript is enabled in your browser and no tracking blockers are active.


  2. Go to your site and perform some typical actions there, such as searches, or page visits.


  3. In the network tab of your browser, if you filter for Piwik, you should see some entries (see image above). If this is the case, your tracking is working fine.

  4. In the data of the Piwik requests you will find, among other things, the field _id. This is your user ID in our Matomo.
  5. If steps 1-4 worked, please simulate a user and buy something in your store.

  6. Now please send us your Matomo UserID so that we can search your visitor profile for you. With this profile you can check in detail if all places have been tracked by our tracking.