Check the tracking function
Go to your site and perform some typical actions there, such as searches, or page visits.
In the network tab of your browser, if you filter for Piwik, you should see some entries (see image above). If this is the case, your tracking is working fine.
- In the data of the Piwik requests you will find, among other things, the field
_id. This is your user ID in our Matomo.
If steps 1-4 worked, please simulate a user and buy something in your store.
Now please send us your Matomo UserID so that we can search your visitor profile for you. With this profile you can check in detail if all places have been tracked by our tracking.