Check the tracking function


Matomo (formerly Piwik see also is integrated into your store via JavaScript and sends the actions of the users to our Matomo servers. To check if the tracking works correctly on your site you can do the following:

  1. Make sure JavaScript is enabled in your browser and no tracking blockers are active.


  2. Go to your site and perform some typical actions there, such as searches, or page visits.


  3. In the network tab of your browser, if you filter for Piwik, you should see at least two entries: piwik.js and piwik.php (see image above). If this is the case, your tracking is working fine.

    1. if you don't see the call to piwik.js: Check if you are loading our base tag correctly see
    2. If you don't see the call to piwik.php:
      1. Check if you have the correct siteID set and the base tag is loaded correctly by executing the following command in your comand line in the browser _paq.push(["trackPageView"])
      2. If yes: then your integration works correctly but your events that are firing the tracking are maybe not working correctly. Check your Google Tag Manager Configuration and/or your Javascript.
        See also for our default event code
  4. In the data of the piwik.php requests you will find, among other things, the field _id. This is your user ID in our Matomo.
  5. If steps 1-4 worked, please simulate a user and buy something in your store.

  6. Now please send us your Matomo UserID so that we can search your visitor profile for you. With this profile you can check in detail if all places have been tracked by our tracking.